Customer Login
 

Note: Bills for only miscellaneous charges will be
tendered by the A&O. Questions about freight bills
should be tendered to the issuing railroad.

Questions About Your Miscellaneous Bill
Tracey Bray
800-444-2580 (Extension 4424)

For Overcharge and/or Loss & Damage Claims
Tracey Bray
Phone 270-444-4424
Email: tbray@palrr.com

Remittances Should Be Mailed To
Appalachian and Ohio Railroad
P. O. Box 277567, Atlanta, Ga 30384-7567

Note: A.C.H. Remittance is Available
Please Contact Candie Henry
800-444-2580 (Extension 4345)

General Questions & Comments
Phone: 270-444-4349
Email: comments@a-orailroad.com

 

Customer Service Including Problems with Car Movement

Reconsignment and Diversion or Requesting Railcar
Placement/Release

800-444-2580 (Extension 4355)
Email: customerservice@a-orailroad.com

Daily Car Orders & Special Equipment Needs
Kelly Leggs
800-444-2580 (Extension 4354)
Email: kleggs@palrr.com

Hi-Wide Clearances
Phone: 270-444-4308
Email: clearancerequest@a-orailroad.com

Note: If loads could exceed 11'4" in height from top of railcars bottom (or 15'6" above rail when loaded on railcar) or which exceed 10'8" in width or which hang over the edge of the railcar, or for cars with gross weight exceeding 163,000 pounds or car capacity, whichever is smaller, contact us in advance of anticipated shipment for clearance, rail car equipment, and/or approval.

 

 

 

 





 

 


Appalachian and Ohio Railroad
54 North Kanawha Street, Buckhannon, WV 26201
PHONE: (304) 472-5690

© 2011 Appalachian and Ohio Railroad, All rights reserved.